The work environment isn’t always easy to navigate. Even when the office or the work environment you manage isn’t under deadline or have anything particularly difficult to deal with, one employee can be having a bad day. This one employee can set off a chain reaction of negative actions throughout your workforce that can ultimately lead to one unproductive, hostile work environment. Dealing with an angry, frustrated or confrontational employee can be difficult and intimidating. Many mangers would like to look the other way when they see signs of an employee whom is stirring the pot and many do. But in most cases, ignoring an aggressive employee will not fix the problem.
Identifying The Cause Of The Problem
If your office is experiencing a drop in productivity or the overall moral of the office is low, than it may be time for you, as the manger, to step in and find out what’s wrong. If you’re engaged with your employees on the day-to-day on issues beyond work, this will not be too difficult. Talking to employees about office culture may be the first step to getting to the root of your office’s or work environment’s problem. It may not be as simple as finding the one troublemaker. There may be a group of employees who are dissatisfied with pay, how the business is being run, and the customers they’re dealing with. Whatever the reason, it is your responsibility to identify the problem and find out its cause before it starts to affect others in the office negatively. If these troublemakers aren’t dealt with soon, this could mean losing some of your best employees who cannot stand to work in a hostile environment.
Conflict Resolution Training & Consulting
Attending a Conflict Resolution Training & Consulting or CRTC course is a great to equip yourself and your employees with the tools necessary to deal with disruptive employees. This course will help you and employees to develop an aggression management flow chart to use in the worst-case scenario of an employee becoming so physical that he or she is threatening another employee. Hopefully, you or another employee will be able to diffuse any scenario before it escalates to this level. Throughout these half-day to day-long courses participants learn midlevel prevention and intervention strategies; the basic principles of conflict resolution; how to create empathy; helpful behaviours for face to face negotiating and many more skills that will help to ensure you and your employees can feel safe when they come to work every day.
For more information about conflict resolution training and resolution, visit CRTC at http://crtc.com.au/.